NetMAX in the doghouse

I subscribed to NetMAX's newsletter several years ago (they provide custom Linux distributions for firewall, VPN, and file servers).

On 2002-09-24 I sent a message to opt-out@netmax.com to unsubscribe from the mailing list, following their instructions.

If you are no longer a NetMAX user, or simply don't want to receive any more of these monthly e-mails, send us an e-mail at opt-out@netmax.com and tell us so. PLEASE INCLUDE THE ADDRESS AT WHICH THIS MESSAGE WAS ACTUALLY RECEIVED (NOT A FORWARD ADDRESS), AS WE CANNOT REMOVE YOU FROM OUR LIST UNLESS WE KNOW THE SEND ADDRESS!

On 2002-09-26, I sent another message to opt-out@netmax.com, telling them to remove me from the list. I think I had received a 2nd copy of the same newsletter.

On 2003-05-30, after receiving the "NetMAX Newsletter - May 2003", I sent another unsubscribe e-mail to opt-out@netmax.com.

So what do I get this morning? Another NetMAX Newsletter (the subject line saying it's May 2003, but the body says it's June 2003).

So now I'm sending them another unsubscribe notice, and copying it to webmaster@netmax.com and info@netmax.com.

NetMAX has permanently lost my business because they can't seem to follow simple directions. If I get another newsletter from them, I will contact the Washington State Attorney's General Office to see what to do about a business that sends unsolicited e-mail.


Written by Andrew Ittner in misc on Tue 01 July 2003. Tags: business, complaint, follow-up, technology