Why? Because they got hit with a DOS attack on April 14. And one day later, Mark Jeftovic, Co-Founder & President, sent an e-mail to their subscribers explaining what happened and when, services affected, and "What We Are Doing About It."
I am very impressed with their service - the actual function I pay for as well as the care they take when dealing with their customers.
Mr. Jeftovic also included his phone number, with extension, in the e-mail. Try getting any other company leader's direct line...