To save for all time: Microsoft Technical Support vs. Psychic Friends Network
I originally had a link to this that disappeared, so here is a current one: Microsoft Technical Support vs. Psychic Friends Network. The search string microsoft technical support psychic friends network led me to it.
In the course of a recent Microsoft Access programming project, we had three difficult technical problems where we decided to call a support hotline for advice. This article compares the two support numbers we tried: Microsoft Technical Support and the Psychic Friends Network. As a result of this research, we have come to the following conclusions: 1 ) that Microsoft Technical Support and the Psychic Friends Network are about equal in their ability to provide technical assistance for Microsoft products over the phone; 2 ) that the Psychic Friends Network has a distinct edge over Microsoft in the areas of courtesy, response time, and cost of support; but 3) that Microsoft has a generally better refund policy if they fail to solve your problem.