Hall of Shame
Review posted: 2006-05-31
After moving to a new apartment, I received the final bill for the old apartment from PSE. My last 3 days in the unit were the start of a new billing cycle, so PSE saw fit to charge me their normal $5.75 "customer charge" in full instead of pro-rating it or waving it entirely.
I thought that was excessive (3 customer charges in one month - the previous month and current month in the old apartment, the current month in the new apartment, since my tenancy overlapped by a week), and requested a reduction or refund.
Waited a month, received my next bill, no credit. No contact from PSE.
And guess what else came in the bill? A notice of rate increase request, including a plan to increase the customer charge by a dollar per month.
Puget Sound Energy. Just begging for some real competition.